Terms of service

Overview

This website is operated by Palma Botanical Co. ("Palma"). Throughout these terms, "we", "us" and "our" refer to Palma. By visiting our site or buying from us, you agree to these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy.

Online store terms

You must be at least the age of majority in your state of residence to place an order. You may not use our products or site for any illegal or unauthorized purpose.

Products and accuracy

Our plants are living things. Size, shape, leaf count, and variegation vary from plant to plant and may differ from photos. Photos may show a decorative planter for styling; plants ship in nursery pots unless a planter is stated. Care and pet-safety information is general guidance only and is not veterinary or medical advice.

Pricing and availability

Prices and availability can change without notice. We may limit quantities and refuse or cancel any order, including orders that appear to be placed by resellers or that contain a pricing error. If we cancel an order after payment, we will refund you in full.

Payment and billing

You agree to provide current, complete, and accurate purchase and account information, and to update it promptly if it changes.

Shipping, guarantee, and refunds

Shipping, our Live Arrival Guarantee, and refunds are governed by our Shipping Policy and Refund Policy.

Third-party links and tools

Our site may link to third-party websites. We are not responsible for their content or practices. Our care calculators and tools give general estimates; results depend on your plant and home conditions.

Limitation of liability

To the fullest extent permitted by law, Palma is not liable for indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim will not exceed the amount you paid for the product involved.

Governing law

These terms are governed by the laws of the State of California, United States.

Changes to these terms

We may update these terms at any time by posting the changes on this page. Continued use of the site after changes means you accept them.

Contact

Questions about these terms can be sent through our Contact page.